Abri o Ticket e eles me responderam que não estão encontrando erros. Sabe me dizer qual a local que deve ser modificado?
Essa foi a resposta deles:
We have gone through with the request on both of the server but did not get any error, could you please let us know the server name and the exact location of the folder, so we can assist you in better way.
However we have reset the permissions on both the server, could you please check.